Workflow Bookings Reduce no-shows by 60%
Workflows Library

Booking Reminders
Reduce no-shows dramatically.

Automated SMS and email reminders that keep guests informed and prepared. Timely notifications with date, time, directions, and easy confirm/cancel options.

How it works

A simple reminder sequence that runs automatically after every booking—built to reduce no-shows.

1

Booking confirmed

When a booking is confirmed, the reminder sequence is automatically scheduled.

2

48-hour reminder

Email sent 48 hours before with booking details, directions, and what to expect.

3

24-hour SMS

SMS reminder sent 24 hours before with date, time, and quick confirm/cancel options.

4

Day-of reminder

Final reminder 2 hours before arrival with parking info and check-in instructions.

Triggers

These are the events and timing rules that start (and advance) the reminder sequence.

Workflow triggers

• New booking created
• Booking rescheduled
• 48 hours before booking
• 24 hours before booking
• 2 hours before booking

Actions (what happens)

• Send booking confirmation email
• Schedule reminder sequence
• Send 48-hour email with details
• Send 24-hour SMS reminder
• Send 2-hour final reminder
• Update status if cancelled/rescheduled

Expected results

Typical outcomes when reminders are consistent and guests have an easy way to confirm or reschedule.

Reduction in no-shows
60%
fewer missed bookings with SMS + email cadence.
Reminder open rate
95%
when timing + subject lines are dialed in.
Monthly saved revenue
R5K
estimated from reduced no-shows + reschedules.

Want this running for your wine farm?

We can deploy it as-is, or tailor it to your product range, brand voice, and channels.