Workflow Bookings 3x faster response times
Workflows Library

DM → Reservation
Convert DMs into confirmed bookings.

Convert Instagram and Facebook DMs into confirmed bookings automatically. AI handles the conversation, checks availability, and sends booking links — no human intervention required.

How it works

A conversational booking flow that runs in Instagram/Facebook DMs and guides guests to a confirmed reservation.

1

DM received

When someone sends a DM expressing interest in visiting or booking, the AI assistant responds immediately.

2

Intent qualification

AI asks qualifying questions: party size, preferred date/time, and any special requirements.

3

Availability check

System checks real-time calendar availability and offers suitable slots.

4

Booking link sent

A personalized booking link is sent via DM. Guest completes booking in 2 clicks.

Triggers

These events start the automation and define what actions the AI takes.

Workflow triggers

• Instagram DM received
• Facebook message received
• Story reply with booking intent
• Comment asking about availability

Actions (what happens)

• AI responds within 60 seconds
• Qualify booking requirements
• Check calendar availability
• Send personalized booking link
• Add to CRM if new contact
• Follow up if booking not completed

Expected results

Best performance comes from fast replies, clear booking options, and follow-ups for incomplete bookings.

Average response time
<1min
instant replies turn curiosity into confirmed bookings.
DM-to-booking rate
65%
when the assistant qualifies + sends a direct booking link.
Availability
24/7
capture bookings outside working hours automatically.

Want this running for your wine farm?

We can deploy it as-is, or tailor it to your product range, brand voice, and channels.